Last updated : 20 May 2026
At Elvara Living, we want you to be completely satisfied with your purchase. We fully comply with the UK Consumer Rights Act and UK Distance Selling Regulations, ensuring your statutory rights are completely protected.
Under UK law, you have the right to cancel your order and return your item for any reason within 30 days from the day your product is physically delivered to your address. This policy applies equally to both regular-priced items and sale items.
To be eligible for a return due to a change of mind, your item must be unused, un-assembled, and in the same condition that you received it, complete with its original packaging.
If your goods arrive damaged,doesn't arrive, are unfit for purpose, or are not as described, you have a legal right to a full refund, repair, or replacement.
Please note that the following items are not eligible for return or refund:
Please note: These exclusions do not affect your statutory rights under the UK Consumer Rights Act in cases of faulty, damaged, or misdescribed goods.
Once your return is received and inspected by our warehouse team, we will send you an email notifying you that we have received the item and confirming the status of your refund.
Approved refunds will be processed immediately, and a credit will automatically be applied to your original method of payment within 8 business days.Please note that your bank or payment provider may take additional time to process and post the refund.
We don't charge any Restocking Fee
We accept exchanges for all catalog items within 30 days of delivery. If you need to exchange an item for a different size, color, or alternative model, please reach out to our support team using the details below.
For any questions regarding your delivery, cancellations, or refunds, please contact us directly:
Elvara Living Ltd
Our typical response time is within 24 hours
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